IT support built for accounting firms
Managed IT and cybersecurity for CPA, tax and bookkeeping firms in Spokane and North Idaho. We plan around your tax season, protect client data the way the IRS expects, and tell you in plain English what we did each month.
Or call Bryan directly at 509-530-1411
| Security patches applied | 47 ✓ |
| Backup restore test | Passed ✓ |
| MFA on email and tax software | 9 of 9 ✓ |
| Endpoint protection active | 11 of 11 ✓ |
| Seasonal preparer access removed | 2 ✓ |
| Front desk PC past warranty | Decision |
Firms that hold other people's financial lives
Generic IT companies support anyone with a computer. We focus on practices with client tax data, bank access and regulatory obligations.
CPA and tax firms
CPAs, enrolled agents and tax preparers with client data, deadlines and IRS obligations.
How we help →Bookkeepers
Bookkeeping and payroll practices with client bank access and remote teams.
How we help →Financial advisors
Independent RIAs and advisory offices with custodian and exam requirements.
How we help →Change happens in summer. April stays quiet.
Most IT problems in a tax practice are caused by changes made at the wrong time. We schedule every upgrade, migration and replacement for the months when a slow day does not cost you a deadline.
January to April
Change freeze. We monitor, patch carefully and keep everything exactly as fast as it was on January 2.
May to September
Project season. Hardware refresh, migrations, office moves and the annual security review.
October to December
Extension crunch, then pre-season prep: software updates, seasonal staff accounts and a restore test before January.
Everything your office runs on, handled
Managed IT
One flat monthly fee for the computers, network, email and support your firm runs on.
Details →Cybersecurity
Layered protection for client data, sized for a small firm and documented for your WISP.
Details →Co-managed IT
Back up the partner or office manager who has been doing IT on the side.
Details →Microsoft 365
Email, Teams, OneDrive and SharePoint set up securely and kept that way.
Details →Network and firewall
A managed firewall, secure Wi-Fi and VPN for the office and remote staff.
Details →Backup and recovery
Verified, encrypted backups you can restore from, tested on a schedule.
Details →Technology planning (vCIO)
A technology roadmap and budget, from someone who understands a firm's finances.
Details →Switching providers
How we take over from your current IT company without a gap in coverage.
How it works →What we are, and what we are not
Trust is easier when nobody oversells. Here is the honest version.
- Owner-led. You talk to the person accountable for the work.
- Everything documented, and your firm holds its own admin keys.
- Published pricing and month to month agreements.
- Security tools backed by a 24/7 security operations center.
- On-site across Spokane County and Kootenai County.
- Not a 24/7 help desk. Business hours support, with after-hours escalation for emergencies.
- Not a law firm. We implement safeguards; we do not give legal opinions on compliance.
- Not the cheapest option, and not trying to be.
Bryan D. Wall
I have spent over 15 years supporting financial firms, with a background that runs through both strategic finance and IT. That means I can talk to the partners about budgets and risk, and then go fix the server.
Help Desk NW started in North Spokane and is now based in Hayden. When you call, you get me, not a ticket queue in another time zone.
More about Bryan and Help Desk NW →Sunesis Services builds, runs and proves your WISP
Help Desk NW runs the technology. Our sister firm Sunesis Services writes and maintains the Written Information Security Plan the IRS and the FTC require, with a fixed-price WISP and Security Six Diagnostic.
Serving accounting firms across the Inland Northwest
On-site support in Spokane County, WA and Kootenai County, ID. Remote support anywhere in Washington and Idaho.
Questions firms ask us
Do you only work with accounting firms?
Accounting, tax, bookkeeping and advisory firms are our focus and most of our clients. We also support a small number of other professional offices that handle sensitive client data.
What does managed IT cost for a 10 person firm?
Managed IT is priced per user per month with everything in the plan included. Our pricing page shows current rates and what each plan covers, so you can estimate before we ever talk.
Do you come on site?
Yes. We are based in Hayden and work on-site across Kootenai County and Spokane County, from Rathdrum and Coeur d'Alene to Spokane Valley, Liberty Lake and North Spokane. Most issues are solved remotely within the hour.
How long does it take to switch from our current IT provider?
Usually two to four weeks. We plan switches outside tax season, collect credentials and documentation from your current provider, and run both in parallel until everything is confirmed.
What happens if Bryan is unavailable?
Your firm is never dependent on one person. Every system is documented, your firm keeps its own admin credentials, and security alerts go to a 24/7 operations center that can isolate a threat at any hour.
Can you help with our WISP?
Yes. Help Desk NW runs the safeguards your plan describes, and our sister firm Sunesis Services writes and maintains the WISP itself.
Start with a conversation, not a contract
A 20 minute call to hear how your firm runs today. If we are not the right fit, we will tell you, and point you to who is.