Co-managed IT for the firm whose IT person is also a partner
In a lot of firms, technology belongs to whoever is best with computers. Often that is a partner who should be billing, or an office manager who is already doing three jobs.
Co-managed IT keeps that person in charge and gives them a team behind them. They keep the relationships and the quick fixes. We take the monitoring, security, patching and the problems that eat a whole afternoon.
What is included
Every item below is part of the service, documented, and shows up on your monthly report where it applies.
- Monitoring, patching and security tools on every machine
- Escalation support when your person is stuck or out of the office
- Documentation of your network, passwords vault and vendor contacts
- Project help: new server, Microsoft 365 migration, office move
- A shared ticket system so nothing falls through the cracks
Why it is different for an accounting firm
Protect billable hours
Every hour a partner spends fixing a printer is an hour not spent on a return or an advisory engagement. We give those hours back.
No single point of failure
If your IT person is on vacation in March, the firm still has coverage, documentation and someone who knows the setup.
Questions firms ask us
Will you replace our IT person?
No. Co-managed means we support them. Many of our relationships stay co-managed for years.
How is it priced?
Usually per device for the tools and monitoring, plus a block of hours for escalations. We quote it after a short assessment.
Start with a conversation, not a contract
Tell us how your firm handles co-managed it today and we will tell you what we would change first. Or call 509-530-1411.