Scott Wetzel CEO
Highest Levels Of Service
The biggest benefit of switching to Help Desk NW is our access to ownership, and the amazing response times. They diagnose the specific problems, offer reasonable solutions, and never try and upsell us. From my experience in the high-tech industry in Seattle for a decade, I would recommend Help Desk NW because they would easily compete with any of the national service providers, and at the highest level.
Black Pearl Holdings, LLC
Kirstin Darry Director of Marketing
Prompt & Accessible Local Support
The biggest benefit moving our IT support over to Help Desk NW is that management is ALWAYS available - if they don’t answer at that moment, they call you back within just a few minutes. They are also local and can run over if they are able which is amazing. They stand apart from other IT Support firms because they are very accessible. They remember our conversation, so you don’t have to re-explain yourself. Having a local support firm, you can’t go wrong.
Recruiting & Training
Brad Barnard VP/Owner
I have been using Bryan at Help Desk NW at Bicycle Adventures for about 10 years now. He is absolutely the best. One particular night we were working on a new server for our phone system that was just not being cooperative. Bryan and I were on the phone with Australia from 5pm until 3am. He never complained once and all the problems were on the vendors side. Bet you would have a hard time finding an IT company that would work on one project until 3am! He has fixed any problems I throw at him and I would highly recommend Help Desk NW to anyone that asks.
Gary Nims CEO
Premier Security & Support
The Security Services of Help Desk NW are a huge benefit to our company. We handle our clients’ sensitive information all day long. If there’s a breach, it threatens our clients and drags our name through the mud. Bringing our system to a halt could be the least of our problems. What separates Help Desk NW from other IT Support firms is their response time. Experience doesn’t matter until it matters. But when it matters…boy does it matter! A computer system can run smoothly and life is beautiful. But when it doesn’t, if you’re not counting lost hours in downtime, you’re burying your head in the sand.